Shipping & returns

Payment Methods:

We accept payments via:

- PayPal

Please make sure to enter your exact billing information (first and last name, billing address, email address, and telephone number).

Shipping Countries and Rates:

We are shipping with DHL Express across the EU. Shipping is free on orders over €250.

EU - €14

Shipments are processed within 1-3 working days and delivery should be expected within 3-7 working days. Factors that may delay your item include location, bank holidays, sale periods, and whether your item is currently in stock in our warehouse or on the shop floor.

Terms & Conditions of Returned Merchandise:

Please carefully read our Terms & Conditions below to determine whether your return is eligible for a refund. Your purchase is shipped brand new. Items that you return to Ottica Giulianelli.com must be in the same new, unused condition as they were received. The item must be returned with the manufacturer boxes, all paperwork (this includes warranties and authenticity cards), parts, and accessories to ensure a full refund. Nothing should be taped to the box. Items must be sent back inside the shipping box they were received in, if in good condition, or a similar box to prevent any damage. Your returning goods will not be accepted if they are not sent back in their original condition and adequately protected for the return shipment. Returns not accepted will be shipped back to you at your cost.

Return Shipping Charges:

The shipping cost of the return orders will be paid by the customer. If you receive faulty goods, please be sure to leave the tag attached, we will not accept faulty goods without the security tag and the cost of shipping will be paid by us.

Refund Period:

We will process your refund through PayPal within 14 days of receiving the returned merchandise.

For any further explanation please contact us at

Support@otticagiulianelli.it

 

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